Return Policy
Effective Date: 30th Oct, 2024
Thank you for your purchase! We are committed to providing quality experiences for our players. Below is our return policy for purchases made through different platforms.
Google Play Purchases
If you purchased one of our games through the Google Play Store and require a refund, please follow these steps:
- Email us at support@thevoxelagents.com
- Include your purchase receipt (either forwarded or as an attachment)
- Include the Google Play account email address used to make the purchase
- We aim to respond within 3 business days
App Store Purchases on iOS devices
If you purchased one of our games through the App Store, please use the process provided directly by Apple for refunds. You can visit Apple's official support page to learn more:
Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact us at support@thevoxelagents.com.